Privacy Policy

 Probate.Auction Ltd

Version One 15.02.2024 

Probate.Auction Ltd are committed to protecting and respecting your privacy.

This Privacy Policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. All references in this Privacy Policy to “our Website” refer to this website located at https://probate.auction References to “we”, “us” and “our” refer to Probate.Auction Ltd and to “you” and “your” are to you, the website user.

If you do not agree to any of the terms of this Privacy Policy, please do not use our Website.

1. General

We are registered in England and Wales under company number 15484922 and our registered address is at 35 Ballards Lane, London N3 1XW. For the purpose of the Data Protection Act 1998 (the Act), we are the “data controller” and we have notified the Information Commissioner’s Office that we process personal data (under registration number C1450189).

We may collect, process and store the following data about you:

Information that you or other people provide by email, correspondence or by filling in forms on our Website, including subscribing to our mailing list;

payment information, such as bank account information given to us;

details of your visits to our Website, including the website that you visited us from and the website that you proceed to from our Website and your IP address; and/or

if you contact us, we may keep a record of that correspondence e.g. we will keep a record of when you report a problem with our Website or services.

We try to keep your information secure and up to date, and we have a policy of deleting your information if it is no longer needed. 

3. How do we use and share your information?

We use information held about you in the following ways:

to ensure that content from our Website is presented in the most effective manner for you and for your computer;

to fulfill all our agreements with you;

to administer our Website services;

to notify you about changes to our service;

to prevent, detect, and investigate potentially prohibited or illegal activities and enforce our Website Terms & Conditions;

to provide you with marketing information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

credit reference agencies – in order to assist with research regarding specific cases and individuals we can and do utilise the services of credit reference agencies.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. In the event that we sell or buy any business or assets we may disclose and/or transfer your personal data to the buyer or seller. Your personal information may be passed on to third parties to process a payment transaction.

We will not sell your name, address, e-mail address, bank account information or personal information to any third party without your permission. Information provided to us is subject to confidentiality and will not be disclosed without your prior consent to any third party, other than to any employee or member of the company/group, or to comply with any applicable laws or lawful government and/or regulatory requests.

4. Your rights

You have the right to opt out of marketing contact at any time, please let us know by sending an email to us [email protected], or by using our Website contact form. If you would like us to change the method of communication you may contact us at the same address.

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

5. How we protect your information

The information you provide to us will be stored and processed on servers based within the United Kingdom but we reserve the right to store the data on carefully selected portable devices, in paper files, and to transfer data abroad, eg using sales force privacy shield. All of the data that we hold is securely stored via our licence user agreement via sales force, the CRM that we use to securely manage our files.

6. Cookies

Our Website uses “cookies”, which are small, text files that are stored on your computer that can be retrieved to assist in customising your experience with the online service. The information saved supports the functionality of the Website, for example by keeping the goods you order in your shopping basket. It is necessary to accept cookies in order to use these services.

During some processes, data is temporarily stored as you move from step to step. This is only done in order to improve your experience of the Website, and is only stored for as long as is necessary for you to complete the process. All other cookies will expire after 3 months.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region)

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You may block cookies. However, this may result in limited functionality and you may not be able to access all or parts of our Website.

7. General Processing Information

As a business we respect and administer the regulations set out under GDPR and data protection regulations, the lawful basis that we set is in the pursuit of legitimate interests.

We have a record of all data that we hold

We only collect the data that we require

We only keep data for as long as its required

Our data is as accurate, as the file we hold

Our data is secure and is only accessed via secure login

We will always share our source of information and the data that we hold upon request (providing this does not conflict with our obligations under GDPR regulations/ DPA18

Our staff are well versed in do’s and don’ts when it comes to data and regularly attend courses. 

8. Reasons For Processing Personal Data

We have an auto archive system within our CRM software that allows us to remove any personal information we hold on you.

9. Changes to our Privacy Policy

Any changes to our Privacy Policy in the future will be posted on this page. Notices of changes may also be placed on other pages of our Website, so that you may be aware of the information we collect and how it is used at all times.

10. Contact

All comments, queries and requests relating to our use of your information are welcomed and should be e-mailed to us at [email protected] or write to us at 119 Cholmley Gardens, London NW6 1A